Project: Evaluating Groupware Usability

Many organizations, particularly in the design and manufacturing sectors, are becoming increasingly distributed. Work teams are often made up of people located at different sites, and experts are rarely present in the same location. As a result, the use of collaboration technology is fast becoming a necessity in these organizations, and the usability of the technology can have a large impact both on the overall efficiency and effectiveness of the team, and on the quality of the work that they do. However, there is currently no good definition of groupware usability, and little is known about how to evaluate it. In this research, we are investigating the problem of groupware usability and are exploring means and methods for the evaluation of groupware. The two main goals of this project are: 1. to develop an understanding of what groupware usability is, including the various system characteristics that contribute to usability, 2. to develop a usability evaluation scheme that will allow organizations and developers to analyze a work environment and test whether a groupware system will be usable in that context.

Contact David Pinelle if you would like more information on this project.

Participants

David Pinelle
College of Medicine, University of Saskatchewan
Carl Gutwin
University of Saskatchewan
Saul Greenberg
University of Calgary
Kevin Baker

Publications

Evaluating Teamwork Support in Tabletop Groupware Applications Using Collaboration Usability Analysis
Pinelle, D., Gutwin, C. (2008), Personal and Ubiquitous Computing, 237-254. <doi:10.1007/s00779-007-0145-4>
Task Analysis for Groupware Usability Evaluation: Modeling Shared-Workspace Tasks with the Mechanics of Collaboration
Pinelle, D., Gutwin, C., Greenberg, S. (2003), ACM Transactions on Computer-Human Interaction, vol. 10 no. 4, 281-311.
Groupware Walkthrough: Adding Context to Groupware Usability Evaluation
Pinelle, D., Gutwin, C. (2002), Proceedings of the ACM Conference on Human Factors in Computing Systems, 455-462.
Empirical development of a heuristic evaluation methodology for shared workspace groupware
Baker, K., Greenberg, S., Gutwin, C. (2002), Proceedings of the ACM Conference on Computer-Supported Cooperative Work, 96-105.
Group Task Analysis for Groupware Usability Evaluations
Pinelle, D., Gutwin, C. (2001), Proceedings of Tenth IEEE Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises.
A Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability
Steves, M., Morse, E., Gutwin, C., Greenberg, S. (2001), Proceedings of the ACM Conference on Supporting Group Work, 125-134.
Heuristic Evaluation of Groupware Based on the Mechanics of Collaboration
Baker, K., Greenberg, S., Gutwin, C. (2001), Proceedings of IFIP Conference on Engineering for Human-Computer Interaction.
The Mechanics of Collaboration: Developing Low Cost Usability Evaluation Methods for Shared Workspaces
Gutwin, C., Greenberg, S. (2000), Proceedings of IEEE Workshop on Enabling Technologies - Infrastructure for Collaborative Enterprises, 116-121.
A Survey of Groupware Evaluations
Pinelle, D., Gutwin, C. (2000), Technical Report HCI-00-01, Department of Computer Science, University of Saskatchewan.
A Survey of Groupware Evaluations
Pinelle, D., Gutwin, C. (2000), Proceedings of 9th IEEE Workshop on Enabling Technologies - Infrastructure for Collaborative Enterprises, 110-115.
Adapting the Locales Framework for Heuristic Evaluation of Groupware
Greenberg, S., Fitzpatrick, G., Gutwin, C., Kaplan, S. (2000), Proceedings of the Australian Conference on Computer-Human Interaction.
Effects of Awareness Support on Groupware Usability
Gutwin, C., Greenberg, S. (1999), ACM Transactions on Computer-Human Interaction, vol. 6 no. 2, 243-281.